Return and Refund Policy
All Sales Are Final
All products sold by Adaptive Appliances are final sale. This applies to used, refurbished, scratch-and-dent, open-box, budget, and new appliances; appliance parts; accessories; and any other merchandise we sell. We do not accept returns or exchanges because a customer changed their mind, no longer needs the product, found a different product, selected the wrong model, or otherwise decided not to keep the purchase.
Customers should inspect products, review product details, confirm compatibility, and ask any questions before completing a purchase. Salespeople can email additional pics and information upon request.
Measurements and Product Fit
Customers are responsible for confirming that an appliance will fit through all doorways, hallways, stairways, and other access points and will fit in the intended installation space. Customers are also responsible for confirming utility connections, clearances, venting, and other installation requirements before delivery.
If an appliance does not fit because the customer measured incorrectly, the delivery crew may, at Adaptive Appliances’ discretion, take the appliance back on the same day it is delivered and issue store credit for the product purchase price. The original delivery charge will not be refunded or credited. This same-day store-credit accommodation is not a cash or card refund and does not extend beyond the delivery date. If the delivery crew has already left, acceptance of the product for store credit is not guaranteed.
Any replacement appliance selected using store credit is subject to current availability, pricing, and any additional delivery charge.
Delivery Charges
Delivery charges are nonrefundable under all circumstances, including when an order is canceled after delivery arrangements have begun, an appliance does not fit, access to the property is unavailable or unsafe, the customer refuses delivery, or Adaptive Appliances exceptionally approves a product refund or store credit.
Additional trips, return pickup, redelivery, installation changes, or other services may result in additional charges.
Exceptional Refunds
Although all sales are final, Adaptive Appliances may determine in an unusual situation that a monetary refund is appropriate. Any such refund is granted solely at Adaptive Appliances’ discretion and does not create a right to a refund for other purchases.
When Adaptive Appliances approves a monetary refund, 15% of the product purchase price will be deducted as a processing and re-cleaning fee. Delivery charges and charges for completed services are not refundable. The product must be returned to and accepted by Adaptive Appliances before a refund is issued, unless we agree otherwise in writing.
Approved refunds are generally returned to the original payment method. Adaptive Appliances will normally initiate an approved refund within 10 business days after the product has been returned, inspected, and accepted. A bank or card issuer may require additional time to post the credit to the customer’s account.
Defective Products and Warranty Service
The final-sale policy is separate from any written warranty provided with a product. A reported defect does not automatically make a purchase eligible for return or refund. Defective appliances or parts will be evaluated and handled according to the applicable written warranty, which may provide repair, replacement, parts, labor, store credit, or another stated remedy.
Customers should contact Adaptive Appliances promptly after discovering a problem and provide the customer’s name, purchase information, product description, and a clear description of the issue. Customers must allow Adaptive Appliances a reasonable opportunity to inspect the product and provide the applicable warranty remedy.
Nothing in this policy limits any rights or remedies that cannot legally be waived.
Cancellations Before Delivery or Pickup
Because inventory is removed from sale when purchased, orders are final once payment is completed. A request to cancel before pickup or delivery is not automatically eligible for a refund. Adaptive Appliances may choose to offer store credit or approve an exceptional refund under the terms above. Any delivery charge already paid remains nonrefundable.
How to Contact Us
Questions about a purchase, delivery, store credit, warranty issue, or exceptional refund request should be directed to Adaptive Appliances through the contact page at adaptiveappliancestc.com/contact or by calling (231) 421-1755.
Showroom:
Adaptive Appliances
1525 South Division Street, Suite 104
Traverse City, Michigan 49684
Parts Warehouse:
528 Hughes Drive, Suite C
Traverse City, Michigan 49696