Privacy Policy

Introduction

Adaptive Appliances (“Adaptive Appliances,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit adaptiveappliancestc.com, shop for appliances or parts, schedule service, communicate with us, visit our locations, arrange delivery, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not provide personal information through the website.

Information We Collect

We may collect information that you provide directly to us, including your name, telephone number, email address, billing address, delivery or service address, account credentials, order details, appliance information, warranty information, appointment details, communications, reviews, and other information you choose to provide.

When you make a purchase, payment information is processed by Square or another payment processor. Adaptive Appliances generally does not receive or store your complete payment-card number, although we may receive transaction identifiers, payment status, card type, and limited card details such as the last four digits.

We may also collect information automatically when you use our website, including your IP address, browser and device type, operating system, referring pages, pages viewed, links clicked, approximate location derived from your IP address, and dates and times of website activity. This information may be collected through cookies, pixels, tags, analytics tools, and similar technologies.

We may receive information from service providers and business partners, including Squarespace, Square, Google, Meta, financing providers, warranty administrators, advertising platforms, analytics providers, and delivery or service partners.

How We Use Information

We may use personal information to operate our business; provide products, parts, repair services, pickup, delivery, installation, haul-away, and warranty assistance; process payments and transactions; create and manage customer accounts; schedule and confirm appointments; respond to questions and customer-service requests; communicate about orders, deliveries, repairs, recalls, warranties, or changes to our services; maintain business and tax records; prevent fraud and protect our customers, employees, property, and systems; improve our website, inventory, advertising, and customer experience; measure the effectiveness of our advertising; comply with law and enforce our agreements; and pursue other purposes disclosed when information is collected.

With your consent or as otherwise permitted by law, we may use your contact information to send promotional email or text messages. You may unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP. Opting out of marketing does not prevent us from sending nonpromotional communications related to a purchase, appointment, delivery, repair, warranty, or other transaction.

Cookies, Analytics, and Advertising

Our website and service providers may use cookies and similar technologies that are necessary for website operation, remember preferences, understand website use, measure advertising performance, detect fraud, and deliver or personalize advertising.

We may use services provided by Squarespace, Google, Meta, and other companies. These companies may collect information about your activity on our website and across other websites or services, subject to their own privacy policies. Depending on your browser, device, and location, you may be able to limit cookies through browser settings, device settings, advertising-platform controls, or a cookie preference tool displayed on our website. Disabling certain cookies may affect website functionality.

How We Disclose Information

We may disclose personal information to vendors and service providers that help us host and operate our website, process payments, manage inventory and appointments, provide marketing and analytics, communicate with customers, prevent fraud, deliver products, perform installations or repairs, administer warranties, provide financing, maintain records, or support our business.

We may disclose information to manufacturers, distributors, warranty administrators, financing providers, delivery partners, or repair partners when needed to provide a product or service you request. We may also disclose information when required by law; to respond to lawful requests; to protect rights, safety, and property; to investigate fraud or misuse; or in connection with a merger, financing, sale, reorganization, or transfer of some or all of our business assets.

We do not sell customer names, telephone numbers, email addresses, payment information, or purchase histories for money. Some privacy laws may define certain uses of advertising cookies or pixels as “selling,” “sharing,” or “targeted advertising,” even when no money changes hands. Where applicable, you may request to opt out of those activities by contacting us or using available cookie or advertising controls.

Third-Party Websites and Services

Our website may link to websites or services operated by other companies, including payment, financing, warranty, social-media, scheduling, map, or manufacturer websites. We do not control those services, and this Privacy Policy does not govern their privacy practices. Please review the privacy policies of the services you use.

Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing transactions and services, maintaining warranty and repair records, resolving disputes, preventing fraud, meeting tax and accounting requirements, and complying with legal obligations.

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

You may ask us to provide information about the personal information we maintain about you, or request that we correct or delete it. Whether we can fulfill a request may depend on applicable law and our need to retain information for transactions, warranties, fraud prevention, accounting, legal compliance, or other legitimate business purposes. We may take reasonable steps to verify your identity before acting on a request.

You may manage marketing preferences using the instructions in our messages. You can also adjust cookie settings in your browser or use controls offered by Google, Meta, and other advertising providers. We will not discriminate against you for exercising privacy rights available under applicable law.

Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected such information without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal obligations. The revised policy will be posted on our website with an updated effective date. Your continued use of the website after an updated policy is posted means that the updated policy applies to future interactions.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact Adaptive Appliances through the contact page at adaptiveappliancestc.com/contact, call (231) 421-1755, or write to:

Adaptive Appliances

1525 South Division Street, Suite 104

Traverse City, Michigan 49684

Parts Warehouse:

528 Hughes Drive, Suite C

Traverse City, Michigan 49696